Marriott vs. Sheraton

We went out to dinner tonight with our friends Chuck and Gail, to the buffet at the Sheraton in Lynnfield. Gail is a five-star employee of the Marriott Hotel chain. When the waitress handed Gail her check and a Sheraton pen with which to sign the credit card receipt, Gail didn't skip a beat--she opened her purse, took out a Marriott pen, signed the receipt and tucked the Marriott pen in with the signed receipt. The Sheraton pen "disappeared."

That's how you chip away at the competition. I wonder how long it will take someone to notice the switch.

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